Privacy Policy
Last updated: 14 November 2026
At Rapids Camp, we know that sharing your details is sometimes part of planning a good day out or a stay away from home. You may contact us about rafting, accommodation, camping, team building, conferences, meals or another experience at the camp. We want you to feel comfortable doing that.
This page explains, in straightforward language, what personal information we may collect when you visit raftinginkenya.com, get in touch with us or make an enquiry or booking, and how we handle it.
1. Who we are
This website is for Rapids Camp Sagana, an adventure, camping, accommodation and team-building destination in Sagana, Kenya.
For privacy questions or requests, you can contact us using the details at the end of this policy.
2. Information we may collect
The information we receive depends on how you interact with us. It may include:
- Contact details: your name, telephone number, email address and the best way or time to reach you.
- Enquiry and booking details: the dates you are interested in, number of guests, activities or accommodation requested, group requirements, preferences and any information you choose to include in a message.
- Communication records: messages, questions, feedback and our responses, so we can follow up and keep track of arrangements.
- Payment and transaction details: information needed to confirm or account for a payment. Where a payment provider is used, that provider may handle your payment credentials under its own privacy and security arrangements. Please do not send card PINs, passwords or mobile-money PINs to us.
- Website and device information: technical information such as your browser, device type, pages visited, approximate location derived from your connection, and basic usage data. This may be collected through cookies or similar technologies where they are in use.
Please only share information that is relevant to your enquiry or booking.
3. How we use your information
We use personal information for ordinary business purposes, including to:
- respond to questions and requests;
- prepare quotations and help arrange bookings;
- coordinate accommodation, camping, meals, activities, events and group visits;
- contact you about changes, practical arrangements or matters affecting a booking;
- keep appropriate business, payment and accounting records;
- improve the website, our services and the information we provide;
- protect our guests, staff, facilities and business, and deal with complaints or disputes; and
- meet legal or regulatory obligations.
We will not use your contact details for unrelated marketing simply because you made an enquiry. If we send promotional updates, we will respect your choices and provide a way to opt out.
4. The reasons we process information
Depending on the situation, we may use your information because it is needed to respond to your request or take steps towards a booking, to fulfil an agreement, to meet a legal obligation, to protect someone’s vital interests, or for a legitimate business purpose that does not override your privacy rights. Where the law requires consent, we will ask for it.
You can withdraw consent where consent is the basis for a particular use. This will not affect processing that took place before you withdrew it.
5. When information may be shared
We do not sell your personal information.
We may share relevant information, and only what is reasonably needed, with people or organisations that help us run the camp and respond to you. Depending on the service involved, these may include website hosting and technical support providers, booking or communication tools, payment service providers, professional advisers, or relevant authorities where disclosure is required by law.
Where a third-party service handles information for us, we expect it to use that information only for the service it provides and to take appropriate steps to protect it. Some providers may process information outside Kenya. Where that happens, we will take the steps required by applicable Kenyan data protection law.
We may also disclose information where it is necessary to protect guests or staff, address fraud or security concerns, enforce our terms, or respond to a lawful request.
6. Cookies and website tools
Our website may use cookies or similar technologies to make pages work, remember certain preferences, understand how visitors use the site, or support embedded content and other website features.
You can usually manage cookies through your browser settings, including blocking or deleting them. Some parts of the website may not work as expected if essential cookies are disabled. If the website uses non-essential analytics or advertising cookies that require consent, your choices should be respected through the relevant cookie controls.
Third-party content or tools embedded on our pages may also use their own cookies or collect information under their own privacy policies. We encourage you to review those policies when using those services.
7. How long we keep information
We keep personal information only for as long as it is reasonably needed for the purpose for which it was collected, including to manage an enquiry or booking, maintain business and financial records, resolve a complaint, or meet legal requirements.
When information is no longer needed, we will take reasonable steps to delete it, anonymise it or securely dispose of it, unless the law requires us to keep it for longer.
8. How we protect your information
We take reasonable practical steps to protect personal information against loss, misuse, unauthorised access, alteration or disclosure. Access should be limited to people who need the information to carry out their work.
No website, email, messaging service or online storage system can be guaranteed to be completely secure. Please take care when sending information online and avoid sharing passwords, PINs or other confidential payment credentials.
If a personal data breach occurs, we will respond in accordance with the requirements of applicable law.
9. Your privacy rights
Under Kenya’s Data Protection Act, 2019, you have rights in relation to your personal information. Depending on the circumstances, these include the right to:
- be informed about how your information is being used;
- request access to personal information we hold about you;
- ask us to correct information that is inaccurate or misleading;
- request deletion of false or misleading information, subject to applicable legal requirements;
- object to the processing of all or part of your information; and
- withdraw consent where we rely on your consent.
To make a request, contact us using the details below. We may need to confirm your identity before acting on a request, and some information may need to be retained where the law allows or requires it.
If you are unhappy with how your information has been handled, you may also raise a concern with the Office of the Data Protection Commissioner (ODPC) in Kenya: odpc.go.ke.
10. Information about children
Some of our activities and visits may involve children. Where personal information about a child is needed for an enquiry, booking or activity, a parent or legal guardian should provide it or be involved as required by law. We do not knowingly seek more information about children than is reasonably necessary for the relevant arrangement.
11. Links to other websites
Our website may contain links to other websites, social media pages or third-party services. Once you leave our website, the privacy practices of the other service apply. We do not control those websites, so please read their privacy information before sharing personal details with them.
12. Changes to this policy
We may update this page when our services, website features or legal obligations change. The latest version will be published on this page, with the updated date shown at the top. Please check back from time to time.
13. Contact Rapids Camp
If you have a question about this policy, want to access or correct your information, or would like to raise a privacy concern, please contact us:
Rapids Camp Sagana
Sagana, along Sagana–Murang’a Road, Kenya
Telephone: +254 722 308 026 / +254 732 308 026
Postal address: P.O. Box 66908–00200, City Square, Nairobi, Kenya
Website: raftinginkenya.com
Please mention that your message is about privacy so it can be directed to the right person.
This privacy policy is a practical website notice prepared from the information currently published by Rapids Camp and general requirements of Kenya’s Data Protection Act, 2019. Before publishing, Rapids Camp should confirm its actual website forms, cookies and analytics, booking and payment providers, internal retention practices, and the correct privacy contact person. This page is not a substitute for advice from a qualified Kenyan data protection professional.